Client Policies - Michelle Tuesday Music School

Practice: We encourage you / your child to practice every day. Your teacher will assign homework, which you can find in your electronic progress file. Please review weekly assignments.
Progress: Your instrument and theory teachers document your / your child’s progress in your electronic progress file. You may request meetings with your teachers through reception.

Tuition: Monthly tuition is due by the first calendar day of the month.
Autopay: Autopay is available and encouraged. We will deduct your tuition on the due date.
Late Fee: We will assess a $10 late fee for any payment not received by the due date.
Auto Withdrawal: If tuition is not received before the second lesson of the month, you will be automatically withdrawn and your time slot given to another student.
Lesson Materials: Your tuition does not include lesson books and sheet music, which are required for learning.

Credits: We do not issue credits for missed lessons or classes.
Missed Classes: Missed group classes cannot be made up and are non-refundable.
Private Lesson Makeups: You may reschedule your lesson or bank a makeup for later use in the following situations:
- for any reason, if you tell us at least the day before your scheduled lesson.
- for illness or emergency, if you tell us before your scheduled lesson time.
- for inclement weather, if you tell us before your scheduled lesson time. Virtual lessons are also available.
- for technical diffulties connecting to a virtual lesson, if you tell us before your lesson is scheduled to end.
No-Call/No-Show: If we don’t hear from you prior to the lesson start time, we cannot make up your missed lesson.
Makeup Limits: You may reschedule as often as you like, so long as you give us adequate notice per these policies.
Makeup Expiration: Your banked makeups expire a year after absence date, or upon the absent student’s withdrawal/downgrade.

Definition: To withdraw from lessons means that we stop billing you for lessons and inactivate your account. If you need to temporarily pause attending your lessons for travel, sports, or other short-term conflicts, there are alternatives that ensure you retain your spot(s) on the teachers’ schedule(s). The receptionist can provide you with all the options.
Permanent Withdrawal: You may withdraw at any time with two weeks’ notice.
Temporary Withdrawal: You may hold your spot on the schedule for up to nine weeks with a non-refundable prepayment of your return month’s tuition and your re-enrollment fee.
Automatic Withdrawal: We automatically withdraw students who have not paid tuition by the second lesson of the month and/or they have not attended scheduled lessons without communicating with us (no-call/no-show) for two weeks in a row.

We are closed and do not offer makeups the weeks of:
- Spring Break (the week before Easter Sunday)
- Summer Break (the week including July 4th)
- Fall Break (the week of Thanksgiving)
- Winter Break (the week between Christmas and New Year’s Day)
We are closed and do offer private lesson makeups as follows:
- Memorial Day Weekend (Saturday & Monday lessons cancelled)
- Labor Day Weekend (Saturday & Monday lessons cancelled)
- for inclement weather

Any currently enrolled private lesson student may sign up for performance events at any time at no additional charge.

By enrolling at Michelle Tuesday Music School and attending lessons, you agree to be bound by these policies.